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Sales Back Office Specialist

  • HOPPECKE Polska
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HOPPECKE is a specialist in the field of industrial batteries systems and their largest European manufacturer. Since 1927, we have been creating solutions that set the direction of development for the industrial batteries market. We provide our customers all over the world with integrated battery, charging and service systems for an efficient and reliable energy supply.
In connection with the dynamic development of our organization, we are looking for employee for the position:
 
Sales Back Office Specialist
(Hybrid work)

Responsibilities

  • Provide operational support to the sales team for industrial battery systems and energy storage solutions.
  • Manage customer inquiries and process orders for tailored energy storage solutions, including batteries, charging systems, and service contracts.
  • Collaborate closely with internal departments such as Customer Service Team, production and logistics to ensure the timely delivery of customized solutions.
  • Prepare and follow up on offers, ensuring technical and commercial alignment with customer requirements.
  • Maintain and update customer data in the ERP/CRM system with a focus on accuracy and reliability.
  • Act as a key point of contact for customer complaints, finding effective solutions while maintaining customer satisfaction.
  • Generate sales reports and market analyses to support the strategic direction of the sales team.

Requirements

  • Completed commercial training, e.g., as an industrial clerk or a technical qualification with a strong commercial focus.
  • Experience in sales support, preferably within the industrial or energy sector, is an advantage.
  • Familiarity with energy storage solutions, battery systems, or renewable energy technologies is desirable.
  • Strong organizational skills, customer orientation, and attention to detail.
  • Proficient in MS Office; experience with ERP/CRM systems such as SAP is a plus.
  • Fluent in English and Polish (both written and spoken); knowledge of German is an advantage.

Benefits

  • Stable employment based on an employment contract.
  • Hybrid work.
  • Attractive salary and package of benefits.
  • Training and professional development opportunities.
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