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Customer Service Specialist / Key Account Specialist

  • HOPPECKE Polska
Customer Service Specialist / Key Account Specialist, 1. ZdjęcieCustomer Service Specialist / Key Account Specialist, 2. Zdjęcie
HOPPECKE is a specialist in the field of industrial batteries systems and their largest European manufacturer. Since 1927, we have been creating solutions that set the direction of development for the industrial batteries market. We provide our customers all over the world with integrated battery, charging and service systems for an efficient and reliable energy supply.
In connection with the dynamic development of our organization, we are looking for employee for the position:
 
Customer Service Specialist / Key Account Specialist
(Hybrid work)

Responsibilities

  • Independent order entry for customers located in the EU is part of your area of responsibility.
  • You create invoices, delivery notes, credit notes, returns and used lead collections respectively monitor their automatic generation.
  • You will be responsible for the management of both MTS and MTO-related finished goods inventories and their tracking (contact with logistics service providers, coordination of deliveries).
  • You are responsible for tracking deadlines with customers and optimize relevant net working capital KPIs both in terms of inventory and overdue monitoring.
  • You recognize process improvements and implement them together as a team.
  • You are an active initiator of standardization and digitalization approaches to secure our growth in alignment with your supervisor. 
  • In your role, you will report to the Group Manager of CST Motive Power Germany / Europe, located in Germany.

Requirements

  • You have a degree in business administration or a comparable qualification.
  • You have several years of experience in working with and supporting smaller teams in the customer service / sales back office environment.
  • Very good user knowledge of the ERP system SAP R/3 or S/4 is desirable.
  • You have several years of experience in customer order processing (Order-to-Cash Process).
  • As a team player, you act and communicate convincingly, are team-orientated and able to work under pressure in due date driven environments.
  • Goal-orientated and structured actions lead you and us to joint successes. 
  • You are characterized by a high level of commitment and a high degree of initiative.
  • Fluency in written and spoken English rounds off your profile.

Benefits

  • Stable employment based on an employment contract in a rapidly growing company.
  • Attractive salary.
  • Private medical care and group life insurance.
  • Subsidised meals.
  • Holiday benefits and christmas vouchers.
  • Training and professional development opportunities.
  • A friendly atmosphere at work and access to modern solutions.
  • Occasional and integration events.
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